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The New Normal

Hotel Conference – The Star Gold Coast –

14th June 2022

Outperform Fairshare & Grow out of Covid-19!

The inaugural 80 Twenty Hotel Conference is designed to provide insightful content with key takeaways to assist your serviced accommodation business during one of the most challenging environments in the modern era.

The 80 TWENTY Hotel Conference

The 80 TWENTY Hotel Conference will be at the Gold Coast for a whole day conference on the 14th of June 2022, at the Isoletto Prive at The Star Gold Coast – Level 6 Leisure Deck, Access via The Star Gold Coast or The Dorsett Hotel. The upcoming event provides attendees with the opportunity to gain valuable insights from accommodation experts and industry leaders. The conference is a fantastic forum for senior hotel management, owners, and operators to network and expand their industry knowledge. Key topics in the upcoming conference focus on growth beyond a Covid-19, in particular strategies that focus on how the demand landscape has changed, recovery phases from an operational and staffing point of view as we get back to a “new normal”.



Get access to insightful content delivered by renowned industry experts across sales, marketing and revenue management functions.



Debate and talk about current industry problems and solutions, supported by expert insight and industry peers.



Collaborate to devise solutions to permit above fair-share market performance driven by suitable industry knowledge and tools.



Mix with suitable targets with an appropriate blend of delegate, vendor and key industry figures and experts.

Mayor Tom Tate Welcome Message

Our city is enjoying a buoyant recovery from the global health challenges of the past two years. As Covid-19 struck world-wide through 2020 and 2021, many of our signature resorts, theme parks and attractions took time to invest heavily in their properties.

As Mayor, I warmly welcome the confidence their CEOs and boards have shown in our city. As we know, spending money renewing, or creating new products and services at a time when there are virtually no visitors, takes courage and great vision.

Today, our city is brimming with confidence and enthusiasm as we offer new products for domestic and international tourism as well as our conference, sports and exhibition markets. The new hotels and resorts on the coast are truly world-class and will attract return visitation from across the globe.

This conference is about ensuring delegates know our city is centre stage when it comes to creating amazing memories for visitors, business delegates and locals. Enjoy the conference and take a day or three to explore everything Australia’s No 1 tourism and events destination has to offer.

Tom Tate – Mayor

We bring a program that is focussed on insightful content delivered by renowned experts in the field

Gold Coast Program Emcee

Introducing the return of the 80TWENTY Hotel Media Conference

Dene Harris

Front Office Manager & MC Presenter
Dene Harris MC and Corporate Host

7:30am - 8:30am — Welcome Tea & Networking

8:40am - 8:45am — Conference Opening

Introducing the return of the 80 Twenty Hotel Media Conference

8:45am - 8:49am — Co-Host Welcome

Co-Host City of Gold Coast Welcome Message

Nick McGuire

Manager City Economy
City of Gold Coast

8:50am - 9:15am — State of the Nation

Overview of hotel market performance in key Australian destinations.

Paul Hammond

Business Development Manager Pacific - STR

9:15am - 9:50am — Operator Expert Insights

A leadership discussion on the future of investment in the local hotel sector, operational challenges and solutions

Gabby Daniels

Chief Executive Officer

Gabrielle Daniels Hospitality and Business Solutions

Mark Hodge

General Manager

The Star Entertainment Group

John Morris

General Manager

RACV Resorts

Luke Harley

General Manager

Rydges Gold Coast Airport

9:55am - 10:30am — The Developer Insight

A developers discussion on what new hotel developments might look like in the future and the challenges this sector is facing.

Alex Cook

Senior Broker

Resort Brokers

James Vallis

Project Director

Azzura Investment

Jonathan Drew

Owner and Managing Director

Drew Group

Jeremy Holmes

Development Director

KTQ Group

Will Hoc Nhan

Chief S&M Officer

SPG Land

10:35am - 11:15am — Morning Tea

11:15am - 11:25am — Google, Meta & OTA Search Trends

Current volumes insight via Google, Airline Bookings & impacts of Meta on your direct business.

Matthias Dybing

Co-Founder & Director

11:25am - 11:55am — Optimising Distribution in a Revenue World

What are the top Revenue Managers doing to gain market share

Matthias Dybing

Co-Founder & Director

David Jones

Director of Sales and Marketing

Elements of Byron

Joanne Keown


Tourism Creatures

Gabby Daniels

Chief Executive Officer

Gabrielle Daniels Hospitality and Business Solutions

12:00pm - 12:05pm — Gold Coast Digital Growth Program

Video presentation on outcomes from the City of Gold Coast's new Digital Growth Program

Melissa Tan Wegener

Business & Investment Attraction Officer, Economic Development & Tourism
City of Gold Coast

12:05pm - 12:45pm — Digital Marketing Initiatives

Top tactics to drive direct bookings using Digital Marketing - What's working in 2022.

Cooper Jitts

Managing Director
TALK Agency


Sue Mackenzie

Management Rights Manager

The Hill Apartments Currumbin Beach

Marion Simon

General Manager

Boulevard North Holiday Apartments

Matthew Claring-Bould

Hotel Services Assistant Manager

Crowne Plaza Surfers Paradise


Britt Hoglund

Director Sales & Marketing

Accor Hotels

12:45pm - 1:45pm — Lunch

1:45pm - 2:20pm — Integrating Sales, Marketing & Revenue Management

The secret sauce to driving growth - the 3 pillars - Sales, Marketing & Revenue Management

Sandra Swatton

Co-Founder & Director

Andrew Hewitt

General Manager

BIG4 Gold Coast Holiday Park

Cassie Cox

Director Of Sales and Marketing

Novotel Surfers Paradise

Parker Phillips

Group Senior Manager, Digital Performance Channels

The Star Entertainment Group

2:25pm - 3:15pm — Acquiring Talent in a Competitive Market

How can we make hospitality roles attractive and where is our talent coming from?

Hayley Sargent

Learning and Organisational Development Advisor

TFE Hotels

Amy Watts

Vice President Talent & Culture Apartments and Realty


Briony Low

Human Resources Director

Langham Hospitality Group

Simon Tufrey

Human Resources Director - Australia, New Zealand & Fiji

Wyndham Destinations

3:15pm - 3:45pm — Afternoon Tea

3:50pm - 4:25pm — The Rebirth of Health & Wellness

New approaches to attract this market segment

Sally Scott

Founder & Director


Jessica Smith

Marketing Manager

Hazelwood Estate

Tracy Willis

Public Relations Manager

Gwinganna Lifestyle Retreat

Sharon Kolkka

Wellness Presenter

The Wellness Advisor

4:30pm - 4:45pm — The Rise of Sustainability

What is sustainability and how is it matched to consumer behaviour

Stewart Moore



Adam Lane

National Facility Manager


Steve McPharlin

Director of Hotels & Residences

The Star Entertainment Group

Jamie Tonkin

Assistant Facilities Manager

Gold Coast Convention and Exhibition Centre

5:00pm - 5:15pm — Conference Close

5:30pm - 7:00pm — Networking Drinks

The 80 TWENTY Hotel Media Conference

is proud to be associated with our sponsors.

Co-Host Sponsor

Feature Sponsor

Spotlight Sponsors

Connect-Networking Sponsor

Lunch Sponsor



Media Partners

Industry Partner

Join us and gain the insight to drive your serviced accommodation business forward

Exceptional Value for Money!

The 80 TWENTY Hotel Conference is focussed on delivering exceptional value for money. Hosted on the 14th of June 2022, at the Isoletto Prive at The Star Gold Coast – Level 6 Leisure Deck, Access via The Star Gold Coast or The Dorsett Hotel. The event offers insightful and unbiassed content, focussed on getting outcomes for serviced accommodation properties.