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The New Normal

Full-day conference at the Emporium Hotel South Bank in Brisbane

16th June 2022

Outperform Fairshare & Grow out of Covid-19!

The inaugural 80 Twenty Hotel Conference is designed to provide insightful content with key takeaways to assist your serviced accommodation business during one of the most challenging environments in the modern era.

The 80 TWENTY Hotel Conference

The 80 TWENTY Hotel Conference will be in Brisbane for a whole day conference on the 16th of June 2022, at The Emporium Hotel South Bank. The upcoming event provides attendees with the opportunity to gain valuable insights from accommodation experts and industry leaders. The conference is a fantastic forum for senior hotel management, owners, and operators to network and expand their industry knowledge. Key topics in the upcoming conference focus on growth beyond a Covid-19, in particular strategies that focus on how the demand landscape has changed, recovery phases from an operational and staffing point of view as we get back to a “new normal”.



Get access to insightful content delivered by renowned industry experts across sales, marketing and revenue management functions.



Debate and talk about current industry problems and solutions, supported by expert insight and industry peers.



Collaborate to devise solutions to permit above fair-share market performance driven by suitable industry knowledge and tools.



Mix with suitable targets with an appropriate blend of delegate, vendor and key industry figures and experts.

We bring a program that is focussed on insightful content delivered by renowned experts in the field

Brisbane Program Emcee

Introducing the return of the 80TWENTY Hotel Media Conference

Nick Ellis

Innovation Manager
Spicers Retreats

7:30am - 8:30am — Welcome Tea & Networking

8:40am - 8:45am — Conference Opening

Introducing the return of the 80 Twenty Hotel Media Conference

8:50am - 9:15am — State of the Nation

Overview of hotel market performance in key Australian destinations.

Paul Hammond

Business Development Manager Pacific - STR

9:15am - 9:40am — Operational Metrics Insight

Understanding the profit and loss operational structure in post Covid-19 environment

Kevin B. Murphy

Director - Investor Relations

Horwath HTL

9:45am - 10:25am — Operator Expert Insight

A leadership discussion on the future of investment in the hotel sector, operational challenges and solutions

Bernie Hogan

Chief Executive


Wayne Taranto

Director of Operations - Australia

Ovolo Hotels

Gadi Hassin

Director - South East Asia, Australia and New Zealand


Kelvin Dodt

Chief Operating Officer

The Star Entertainment Group

10:20am - 11:00am — Morning Tea

11:05am - 11:20am — Questioning Revenue Management

Has Covid-19 shown this is a marketing function?

Matthias Dybing

Co-Founder & Director

Joyce de Kruif

Principal Industry Consultant

IDeaS Revenue Solutions

Lynne Cassidy

Portfolio Revenue Manager

Pro-invest Group

Nick Papadatos

Key Account Manager


11:25am - 12:00pm — Hijacking Direct Traffic

Digital marketing secrets to increasing direct bookings

Jackie Douglas


HSMAI Asia Pacific Inc.

Adrian Caruso

Founder & CEO

Fastrack Group

Matt Taylor

Co-Founder & CEO


Duncan Waterman

Country Manager, Australia & New Zealand

D-EDGE Hospitality Solutions

12:00pm - 12:15pm — Corporate Travel Trends

Insights from the global distribution system

Jacob Sinnott

Director of Sales & Customer Success

12:20pm - 12:50pm — Corporate Travel & The Events Market

Strategies to succeed in building back your corporate market

Gemma McCourt

Commercial Operations Director

Mark Mooney

Customer Success Manager
Corporate Traveller Australia


Thomas Diehl

Commercial Director
Hilton Brisbane

Michelle Scott

Executive Assistant Manager - Sales & Marketing
The Westin Brisbane and Four Points by Sheraton Brisbane

Julia Devita

Director of Sales
Sofitel Brisbane Central

12:50pm - 1:50pm — Lunch

1:50pm - 2:05pm — Rebuilding the tourism workforce

Government and industry working together to attract workers to paradise

Gayle O'Brien

A/Deputy Director-General
Tourism Recovery

Department of Tourism, Innovation and Sport

2:05pm - 2:40pm — Acquiring Talent in a Competitive Market

Where are our people coming from, the challenges of attracting and retaining staff

Shannon Semenikow

Founder and CEO

Education and Migration Services Australia

Nichole Watson

Regional People & Capability Manager, QLD & NZ

TFE Hotels

Ebonee Regan

Complex Director of Finance

The Westin Brisbane & Four Points

William Rule

Managing Director

Zenith Hospitality Staffing Solutions

Michaela Marks

Talent Acquisition Leader

The Star Entertainment Group

2:45pm - 3:20pm — The Future of Hotel Food & Beverage

What lies ahead for hotel food and beverage outlets

Hugh Staunton

Managing Director

REVA Hospitality

Samantha Tinsley

Sales and Marketing Manager

PE Foods

Lawrence Bolton

Complex Director of Food and Beverage

Westin Hotels & Resorts

Vincent Lombino


FnB Collective

3:25pm - 3:55pm — Afternoon Tea

4:00pm - 4:25pm — The Rise of Sustainability

A reality check on what are hotels doing to significantly reduce their environmental impact and how does this translate into ROI for owners and guests

Stewart Moore



Paul Claydon

Sustainability Manager

Spicers Retreats

Amanda Cottome

Culture & Brand Experience Manager

Ovolo Hotels

Rob Unson

General Manager

The Calile Hotel Brisbane

4:30pm - 4:50pm — Keynote

Amy Gash


Lady Elliot Island Eco Resort

5:00pm - 5:15pm — Conference Close

5:30pm - 7:00pm — Networking Drinks

The 80 TWENTY Hotel Media Conference

is proud to be associated with our sponsors.

Feature Sponsor

Spotlight Sponsors

Connect-Networking Sponsor

Lunch Sponsor



Media Partners

Industry Partners

Join us and gain the insight to drive your serviced accommodation business forward

Exceptional Value for Money!

The 80 TWENTY Hotel Conference is focussed on delivering exceptional value for money. Hosted at the Emporium Hotel Southbank in Brisbane on June 16th 2022, the event offers insightful and unbiassed content, focussed on getting outcomes for serviced accommodation properties.