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Outperform fairshare and grow out of Covid-19

Full-day event at The Dorsett at the Gold Coast

14th June 2022

Outperform Fairshare & Grow out of Covid-19!

The inaugural 80 Twenty Hotel Conference is designed to provide insightful content with key takeaways to assist your serviced accommodation business during one of the most challenging environments in the modern era.

The 80 TWENTY Hotel Conference

The 80 TWENTY Hotel Conference will be at the Gold Coast for a whole day conference on the 14th of June 2022, at The Dorsett. The upcoming event provides attendees with the opportunity to gain valuable insights from accommodation experts and industry leaders. The conference is a fantastic forum for senior hotel management, owners, and operators to network and expand their industry knowledge. Key topics in the upcoming conference focus on growth beyond a Covid-19, in particular strategies that focus on how the demand landscape has changed, recovery phases from an operational and staffing point of view as we get back to a “new normal”.



Get access to insightful content delivered by renowned industry experts across sales, marketing and revenue management functions.



Debate and talk about current industry problems and solutions, supported by expert insight and industry peers.



Collaborate to devise solutions to permit above fair-share market performance driven by suitable industry knowledge and tools.



Mix with suitable targets with an appropriate blend of delegate, vendor and key industry figures and experts.

We bring a program that is focussed on insightful content delivered by renowned experts in the field

The 80 TWENTY Hotel Media Conference

is proud to be associated with our sponsors.

7:30am - 8:30am — Welcome Tea & Networking

8:40am - 8:45am — Conference Opening

Introducing the return of the 80 Twenty Hotel Media Conference

8:50am - 9:15am — State of the Nation

Overview of hotel market performance in key Australian destinations.

Paul Hammond

Business Development Manager Pacific – STR

9:15am - 9:50am — Operator Expert Insights

A leadership discussion on the future of investment in the local hotel sector, operational challenges and solutions

Gabby Daniels

Chief Executive Officer

Gabrielle Daniels Hospitality and Business Solutions

Mark Hodge

General Manager

The Star Entertainment Group

John Morris

General Manager

RACV Resorts

Luke Harley

General Manager

Rydges Gold Coast Airport

9:55am - 10:30am — The Developer Insight

A developers discussion on what new hotel developments might look like in the future and the challenges this sector is facing.

Alex Cook

Senior Broker

Resort Brokers

Roberto Badalotti

Chief Executive Officer

Azzura Investment

Jonathan Drew

Owner and Managing Director

Drew Group

Jeremy Holmes

Development Director

KTQ Group

10:35am - 11:15am — Morning Tea

11:15am - 11:25am — Google, Meta & OTA Search Trends

Current volumes insight via Google, Airline Bookings & impacts of Meta on your direct business.

Matthias Dybing

Co-Founder & Director

11:25am - 11:55am — Optimising Distribution in a Revenue World

What are the top Revenue Managers doing to gain market share

David Jones

Director of Sales and Marketing

Elements of Byron

Rachel Crichton

Online Distribution Manager, Strategic Accounts, Pacific


Joanne Keown


Tourism Creatures

12:00pm - 12:05pm — Gold Coast Digital Growth Program

Video presentation on outcomes from the City of Gold Coast’s new Digital Growth Program

12:05pm - 12:45pm — Digital Marketing Initiatives

Top tactics to drive direct bookings using Digital Marketing – What’s working in 2022.

Cooper Jitts

Managing Director
TALK Agency

Eva Maindonald

Senior Marketing Executive

Dorsett Gold Coast

Sophie Lorenz

Marketing Manager

Sheraton Grand Mirage Resort Gold Coast

Matthew Claring-Bould

Hotel Services Assistant Manager

Crowne Plaza Surfers Paradise

Marion Simon

General Manager

Boulevard North Holiday Apartments

12:45pm - 1:45pm — Lunch

1:45pm - 2:20pm — How to get more ROI from integrating Sales, Marketing & Revenue Management

The secret sauce to driving growth – the 3 pillars – Sales, Marketing & Revenue Management

Gemma McCourt

Commercial Operations Director

Alica Szerszyn

Sales and Marketing Manager

Paradise Resort Gold Coast

Jennifer Morrell

Vice President Commercial, Apartments and Leases


2:25pm - 3:15pm — Acquiring Talent in a Competitive Market

How can we make hospitality roles attractive and where is our talent coming from?

Hayley Sargent

Learning and Organisational Development Advisor

TFE Hotels

Amy Watts

Vice President Talent & Culture Apartments and Realty


Briony Low

Human Resources Director

Langham Hospitality Group

Simon Tufrey

Human Resources Director – Australia, New Zealand & Fiji

Wyndham Destinations

3:15pm - 3:45pm — Afternoon Tea

3:50pm - 4:25pm — The Rebirth of Health & Wellness

New approaches to attract this market segment

Sally Scott

Founder & Director


Jessica Smith

Marketing Manager

Hazelwood Estate

Tracy Willis

Public Relations Manager

Gwinganna Lifestyle Retreat

Sharon Kolkka

Wellness Presenter

The Wellness Advisor

4:30pm - 4:45pm — The Rise & Rise of Sustainability

What is sustainability and how is it matched to consumer behaviour

Stewart Moore



Adam Lane

National Facility Manager


5:00pm - 5:15pm — Conference Close

5:30pm - 7:00pm — Networking Drinks

Co-Host Sponsor

Feature Sponsor

Spotlight Sponsors



Industry Partner

Join us and gain the insight to drive your serviced accommodation business forward

Exceptional Value for Money!

The 80 TWENTY Hotel Conference is focussed on delivering exceptional value for money. Hosted at The Dorsett  at the Gold Coast on May 19th 2022, the event offers insightful and unbiassed content, focussed on getting outcomes for serviced accommodation properties.